What happens in case of damage or accident?
Any incident should be reported immediately. The terms of care are defined in the rental contract and the guarantees subscribed.
Do I have to clean the machine before returning it?
The equipment must be returned in a correct condition. An exceptional cleaning may be charged if required.
Are the machines supplied full of fuel or fully charged?
The fuel or load conditions are specified when they are made available. The equipment must be returned in an equivalent condition.
Can I extend my rental?
Yes, subject to availability. Simply contact us prior to the scheduled return date.
What happens if the expected duration is exceeded?
Any extension must be validated in advance. An overrun that is not reported may result in additional billing.
Can additional fees apply?
Fees may be charged in case of overstay, damage, extensive cleaning or improper use.
How are rental rates calculated?
The rates depend on the type of machine, the rental period and the associated services (transport, insurance, accessories).
Are the machines insured?
Insurance solutions may be offered during the rental. The conditions are specified in the contract.
Is a support service available in case of technical problems?
Yes, our team remains available to assist you in case of technical difficulties.
What to do in case of a breakdown during the rental?
Contact our technical department immediately. We intervene quickly to limit the impact on your business.
Is it possible to install the equipment supplied by Infratop?
We offer installation services for all of our equipment, including generators, light towers, and containers. Our qualified technicians ensure that everything is installed according to safety standards and within the agreed deadlines.
Can you deliver the equipment on site or is it possible to collect it from your depots?
Yes. We offer a delivery service. No matter where your construction site is located, delivery is fast and adapted to your schedule. You can also remove the equipment by your own means in our warehouse in Belgium.
Is the equipment insured during the rental period?
All our equipment is insured during the rental period. Do not hesitate to consult our conditions for details of coverage and possible responsibilities for the tenant.
How do I contact Infratop customer service?
You can contact us by phone, email or via our website. Our consultants are available to answer any questions you may have about renting, buying or maintaining services.
Does Infratop offer ecological solutions?
We are committed to offering solutions that respect the environment, by giving priority to equipment with low energy consumption and by optimizing solutions to reduce the ecological footprint of our projects.
How do I get a quote?
To get a quote, you can contact us via our online form or call us directly. One of our advisors will answer you as soon as possible with a personalized quote based on your needs.
Does Infratop offer tailor-made solutions for specific projects?
Yes, we offer tailor-made solutions according to the specific needs of your project. For our entire range, we adapt them to your particular conditions, our experts work with you to provide you with the right equipment.
Does Infratop maintain rented equipment and what happens in the event of a failure?
Yes, maintenance is included in our rental contracts. In the event of a problem with the rented equipment, contact our technical department, we are committed to intervening quickly to repair or replace the defective equipment in order to minimize interruptions on your construction site.
What are the delivery times for renting or buying equipment?
Delivery times vary depending on equipment and location. In general, we strive to deliver within a period of 24 to 72 hours for rental products.
What types of KVA generators do you offer?
We offer a range of generators up to 60 KVA, ranging from small units for events or small sites, to more powerful models adapted to large industrial or construction projects. Our generators are reliable, energy efficient and comply with safety standards.
How do I rent a generator or other equipment?
To rent a generator, a battery pack, a light tower or a container, you can contact us directly via our website or by phone or via email. One of our consultants will guide you in selecting the equipment adapted to your needs and will provide you with a personalized quote.
Do not hesitate to contact us
We deliver to Belgium, France, Luxembourg and Portugal from our warehouses in Waregem, Strépy-Bracquegnies, Liège, Aubange, Paris, Douai, Rouen and Lisbon
